13, reporters learned from market supervision and administration of jinniu district, consumers spent 7000 yuan buying the spring mattress, 'ms tomalin' merchants claim that a variety of diseases such as spring mattress can treat lumbar prominent, but without any actual effect.
After consumer complain to the market supervision and administration of the merchants, under the law enforcement involvement, merchants for the consumer to deal with the return.
The complainant Mr. Jiang complain to the thesis market regulator, said the old man on October 31, 2018, 7000 yuan in the thesis mingyue village 5 groups some merchants to buy 'ms tomalin' spring mattress.
Merchants promote spring mattress can treat lumbar diseases such as outstanding, but it does not have any effect, and there are a lot of false advertising products.
To that end, Mr. Jiang complaints to the thesis and market administration, and want to return my money back.
Upon receiving the complaint from Mr. Jiang, market supervision and administration of jinniu district, attaches great importance to, immediately sent market regulators to Mr. Jiang reflect conditions were investigated.
After investigation, Mr. Jiang complaint case, after communication with both sides, merchants agree to refund to Mr. Jiang is 7000 yuan RMB, by Mr. Jiang will 'ms tomalin' spring mattress a returned to the merchant.
Law enforcement officials told reporters that in this case, the businessman provide consumers with product promotion services, quality services, but did not reach the effect of publicity, so that consumers and businesses to cause disputes.
According to 'elimination' stipulated in article 52, the operator providing a commodity or service, consumers property damage, shall be in accordance with the law or agreed by the parties to undertake repair, redoing, replacement, return, making up the quantity of a commodity, refund of payment for goods and service fee or compensation for losses civil liability.
So in the case of the dealer promotional products cannot be any role for consumers, give consumers return processing.
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