False advertising, mislead the old man to buy high-priced 'spring mattress';
Consumers encounter similar situation what should I do?
Released recently, longyan city market supervision and administration of the city in 2018, 12315 consumer rights protection analysis report, through several big hot spot case, guide citizens rights better.
False XuanChuanHua case 1 the old man listened to more than 10000 to buy the spring mattress in August last year, wu county, some health care products sales department staff, to the past eight ten-day old uncle zheng home to sell some health spring mattress, can promote the products in the treatment of 'three highs' and sleep problems, the elderly has the effect to resist disease.
The old propaganda, bought 10000 yuan worth of spring mattress.
Old people in the use of the spring mattress nearly two months, did not achieve relevant therapeutic effect, then ask to return money refund was rejected, after complaints rights.
Via checking, zheng big ye reflect the true, the health care products sales department staff in sales, exaggerated product efficacy, cause zheng big ye in the case of accept false information, express the willingness to buy, make mistakes will express, the infringement of the right to know of consumers.
Parties to the dispute through mediation, consumption come to an agreement, a successful refund mediation.
Case 2 CARDS with balance with consumers activist liu was not allowed to complaints: last July in longyan xinluo district a pedicure room is dealt with the membership card, and prepaid phone 300 yuan.
Kane left unused 70 yuan now, the merchant did not let it use card the remaining amount.
Consumer liu, ask the store home continue to let its use within the membership card balance, if the business is still not to use, insist on a refund, hope the staff to help mediate.
After v, the staff to contact the parties know the situation immediately.
Through the understanding, consumers to reflect the true, the store, don't let it continue to use the card in balance, violate the legitimate rights and interests of consumers.
Through mediation, vendors agree to return $70 to the consumer.
Successful consumer satisfied, mediation.
Warn broad customer, longyan. 12315: when handling the prepaid card, want to make sure of its operating qualifications, choose carefully, make clear the service time limit, as well as the solutions of card of the liability for breach of contract and other relevant provisions, keep the contract and relevant records, so that the later as the basis of safeguarding rights, avoid increase the risk of their consumption.
Data network shopping complaints increase according to the statistics, in 2018, longyan city 12315 complaint reporting system had dealt with 15677 consumer advice and complaints reported, among them, the answer consumer advisory 12580, total 80.
Dealt with 2611 consumer complaints;
Relating to the dispute amount 1060.
380000 yuan, for consumers to save economic loss of 519.
Dealt with 486 consumer reports.
According to introducing, through data analysis, last year, longyan 12315 complaint reporting system presents the following features: complaints area gradually expanded, involved in online shopping, TV shopping, financial services, public service complaints significantly increased;
Complaints about the category of the relatively concentrated, consumer complaints focus is still mainly concentrated in the closely related to daily life consumer goods and services, among them, the remote shopping network consumer complaints in the first place namely;
Complaints reported type transformation, from the necessity to development-oriented gradually, consumers are not just concern about the problem such as commodity prices, metering, but pay more attention to a product is green, environmental protection, such problems as whether the service is convenient, good.
It is worth mentioning that with the development of the Internet economy, involves network shopping complaints has high growth momentum.
Among them, 2016, the city to accept the network shopping complaints, 160, 2017, 231, 2018 registered 1390, reflects the main problems are: the contents of the advertisements contain false, counterfeit and substandard goods, such as after-sales service.
Herald reporter Li Darong