As people living standard rise, many people in the pursuit of quality life had higher.
Sleeping in bed, for one, in the past, been slept in plank bed, been slept in kang, now many families have begun to use simmons spring mattress.
However, people have higher requirements on sleep can think to buy imported bed, for example from hangzhou fang, she spent more than 20000 bought imported spring mattress, but she want to return after the experience.
This is how to return a responsibility?
See the reporter, ms fang to oneself the spent more than 20000 to buy spring mattress with two sentences to describe: jay Chou, the feeling of sleeping on the cloud.
On 5 January this year, ms fang said, his household in Europe and Asia, spent 20000 yuan to buy a set of spring mattress, the clerk in the introduction to the spring mattress specifically mention the star with money, said jay home use is also a spring mattress.
In addition, the experience of the spring mattress, the clerk again with the feeling of 'who in the cloud' to describe the different spring mattress.
Ms fang are attracted to the clerk's words, and then place the order into their hands.
Fang's time to buy spring mattress at home also in decorating bridal chamber, wait for new house decorate good fang contacted the merchant shipping, slept for a few days after a fang found himself get up in the morning the whole body ache, no comfort.
So, ms fang, contact the merchant.
Businesses in the following reply tell fang, considering every customer feel about after using the spring mattress each are not identical, suggested that fang to adapt to a period of time.
Fang again in the next few days, however, did not feel to adapt, but because of the fall in sleep quality her poor spirit during the day, influence the work.
After communication with brand manager, the store cannot do return to ms fang, but ms fang can add 5800 yuan to buy a better quality of spring mattress.
It is reported that fang buy this spring mattress is called 'bud silk' spring mattress, from California, oyada stores sell this belongs to the original installation import.
When the lady asked the store brand manager returns for the first time, each other back to refuse.
Later, through consultation, party manager agrees to do a test, by the store, customers and the media reporter to try sleep experience store samples first, and then to fang to recapture home, take a look at whether is different.
Reporters let party and party manager remember experienced the feeling of the spring mattress sample in the shop, then everyone together to fang home to experience.
At the end of the experience, the manager said he didn't see what's the difference between two spring mattress, but journalists and fang feel just the opposite of what the manager.
Party managers face the question again: everyone is not the same feeling, do not ask to return money for reason.
Fang the deepest feelings of two spring mattress is: spring mattress lay up of the house of their own waist are hung up on the whole, all night down the waist will be very uncomfortable;
And store the sample of the bed was a relatively soft and comfort of the two different.
Party managers face customer questions are given their own solutions, can help fang spring mattress for a free cleaning and send a of the fitted value 1800 yuan, but the woman didn't accept it.
Fang again return, the manager said once return, freight will be borne by the customers themselves, spring mattress from hangzhou to send back the freight is about ten thousand in the United States.
Manager out of concern for customers, said can send a pair of more than 7000 worth of lace pillow to ms fang, but ms fang still refused, fang is going to find understand this line if there is a problem to identify the spring mattress, if you have, he would insist rights of it.
