It makes sense when buying the Internet for the first time;
A book or ticket is specific and replaceable enough to avoid buyer regret.
In the next few decades, the Internet has brought about tremendous changes in almost every aspect of business.
When I began to hear about online mattress sales, I began to wonder.
How to overcome the huge cost of transportation?
How to solve the relative personal preference?
The father and daughter team behind Luxi West may have cracked the password.
David and Shannon Farley pulled back the cover of their business model in an enlightening chat.
David has been making mattresses in the Los Angeles area for 29 years.
The company he worked for was initially in healthcare, but eventually developed into a more consumer company --Business oriented.
Trained as an engineer after David\'s design made
Patients with surgery, Burns and others with serious physical problems need sleep.
The company was sold, and David and his daughter launched Luxi West, combining old and new.
Shannon adds to her millennial emotions online and on social media.
In the $14 billion bedding industry, the number of online competitors is growing.
Farleys can easily admit that there are quite a few companies in the field of online mattresses.
David is doing well.
When I asked Lucy about his unique sales proposition, I conceived a three-way answer (USP).
\"The premise is that a mattress is for everyone,\" said David . \".
\"This is a false premise, an insult to the intelligence of consumers.
We are different in weight, quality, shape and preference.
Thank God we are all different.
\"All competitors offer a single solution, and the design of the Luxi mattress is like this, once at home, the consumer can make a solid, medium or soft mattress Assembly
Built in Southern California, the Luxi mattress has four layers of foam, memory foam and latex and is patented
Wait for support to balance the technical layer, enhance the softness and support within the layer.
Luxi West provides a separate mattress the size of the king and queen, thus keeping the sleeping couple happy.
David pointed out that several competitors provided a questionnaire that could provide a slightly customized choice, but once delivered, customers were plagued by the choice of mattresses.
Brought a second USP to Lucy.
Most online mattress suppliers offer a free return policy, which is certainly compelling.
Most mattresses are compressed foam, so they are much smaller than traditional mattresses.
But, as David pointed out, \"the return of 100 days does not solve a false promise that the design is right for everyone.
Even though the return policy is very good and we offer this policy, it still offers a choice and a lot of returns for consumers.
This is bad for the environment, and everyone in the food chain has to pay the price, including the end customer.
Where have these mattresses gone?
\"David found it actually difficult to donate mattresses, based on a charity project that Farleys had set up a few years before the launch of Luxi.
With respect to the third Luxi USP, the company provides customers with a 1000-day commitment to continuous support.
Not only can registered Sleep Health Educators Guide the purchase experience, but experts can also provide it to customers in the years following the purchase.
The ongoing engagement with the client proves David\'s claim that he is \"less interested in changing the buying experience than we are in changing the sleeping experience.
\"Shannon brings a technical background to Luxi, focusing on consumer engagement and user-generated content.
She has developed a \"50/50 referral program\" for $50 to the original purchaser, which is equivalent to the first referral purchaser.
Shannon noted that the Luxi website received strong comments, the product attracted the millennial love for handmade
The traditional physical mattress retail market adds more functionality to the product, which makes information and choices more complex, which is often overwhelming for consumers.
There is no doubt about the importance of sleep, we all seem to be less and less.
\"Sleep is the secret weapon of our success.
Sleep can inspire our dreams and thoughts and make our body and mind full of energy.
Hard work and low-sleep wages are burnout.
The return on investing in sleep is fulfilling our potential . \"
David made a deep comment at the end of our conversation.
He pointed out that his online \"competition is in terms of marketing, not products.
\"I will test the Luxi West mattress in the next few months and I will tell you what I think.
During this time, let me know what you think about your mattress and your willingness to buy it online, Vision (or trial)unseen.