CUSTOMER SERVICE

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CUSTOMER SERVICE

Synwin have been working with the international well-known mattress brands about the mattress, especially for spring mattress components for many years, we have professional teams provide you fast service, nice quality and professional guidance. Read and follow below quick details to help you solve questions quickly.

CUSTOMER SERVICE

1 — Are you a factory or trading company?
We are big factory, manufacturing area around 80000sqm.

2 — Where is your factory located? How can I visit?
Synwin is located in Foshan city, near Guangzhou, only 30minutes far away from Baiyun international airport by car.

3 —How can I get some samples?
After you confirm our offer and send us the sample charge, we will finish the sample within 10 days.We can also send the sample to you with your account.

4 — How about the sample time and sample fee?
Within 10 days, you can send us the sample charge first, after we receive the order from you, we will return you back the sample charge.
5—How can I check the process of samples?
Before the mass production, we will make one sample for evaluation.During the production, our QC will check each production process, if we find the defective product,we will pick out and rework.

6 — Can you help me make my own design？
Yes,We can make the mattress according to your design.

7—Can you add my logo on the product?
Yes,We can offer you OEM service, but you need to offer us your trademark production license.

8— How do I know what type of mattress is best for me?
The keys to a good night's rest are proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution, by evaluating pressure points, and finding the best way to help your muscles relax, for a better night's rest.

CERTIFICATE

Sino-US joint venture, ISO 9001

2008 approved factory. Standardized quality management system, guaranteeing stable mattress quality.

All of our mattress series can pass USA CFR1633 & CFR1632, BS7177 & BS 5852, EN951-1:2015, EN591-2:2015, with high quality mattress and strictly implementing ISO9001:2000 international quality standard.

BUYING GUIDES

Do you want your products be unique special and attractive? If you don’t want the normal hot products, we can customize your own spring mattress. After you send me your product size and structure design, we usually need about 15 days to make sample. Meanwhile, To save your shipping costs, we can customized for small size sample, which you can see what is it inside. We begin to manufacture after you confirming the samples quality. Synwin spring mattress factory focus on high end spring mattress customization with the commitment of creating one-stop services platform. We believed that innovation builds brand so we make innovative mattresses since our company is formed.

Contact us
Place order
Confirm PI
Start production
Production schedule report
Shipping report
Delivery
Order completed

Free sample By 40HQ

Sample:Sample fee will be refund in the next order once place order of 40HQ.

Talk With Us Right Now, Maybe We Can Help!

Phone : +86-757-85519362 / +86-15813622036 / E-MAIL : mattress1@synwinchina.com

ADRESS : NO.39Xingye Road, Ganglian Industrial Zone, Lishui, Nanhai Distirct, Foshan, Guangdong, P.R.China

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Find us on alibaba: swmattress.en.alibaba.com

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Email: mattress1@synwinchina.com
Add： NO.39Xingye Road, Ganglian Industrial Zone, Lishui, Nanhai Distirct, Foshan, Guangdong, P.R.China
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